Experience

Strategic Thinking

• Led the creation and execution of a new platform strategy to support new distribution channels and digitisation of the mortgage customer journey supporting 400% growth.

Global Management and Leadership

• Led diverse team across 10 countries, aligning regional product strategy with global platform strategy. Restructured into regional delivery group and migrated to global platform and centralised data centre services realising significant cost savings and improvement in service levels.

• Turned around a failing IT function, building strong business relationships increasing IT people engagement from 53% to 86% over two-year period and CSAT from 3 (of 5) to 4.6 (of 5).

Mergers & Acquisitions

• Developed integration strategy working with private equity prior to acquisition and delivered carve out and integration in 6 months, ahead of schedule and under budget.

• Undertook due diligence and technical integration / divestment of several acquisitions.

Architecture and Technology

• Created architecture capabilities supporting business strategy covering architecture governance, principles, roadmaps, transition phases and design authority.

Digital Transformation, Data and Analytics

• Migration to combination of cloud (Azure / AWS), SaaS, PaaS, and IaaS using 6 R’s framework.

• Implemented new platform supporting 60% improvement in efficiency and creating platform to enable strategic shift to new distribution channels and customer experiences.

• Implemented robotics & automation delivering processing time improvements from days to minutes and eliminating 80%+ of manual activity with associated cost savings.

• Change to product led delivery accelerating new product launch time from 8 weeks to 2 days supporting company growth.

• Developed new data-driven platforms with AI and Machine Learning supporting diversification into a new business line.

Operations

• Re-structured service delivery from several disparate teams into a global function with local presence. This included implementation of ITIL based framework and outsourcing to both onshore and offshore partners. Improved availability, 80% reduction in incidents, and eliminated incidents due to change.

Security and Resilience and Risk Management

• Created cyber, information security, business continuity and operational resilience capabilities in line with PRA / FCA requirements and 3LOD model. Achieved ISO27001 accreditation.

Outsourcing and 3rd Party

• Outsourced software development and delivery for c.100 applications supporting UK financial services customer ensuring SYSC compliance. Delivered 30% costs savings per annum and moved to 50% variable cost base.

Financial Management

• Delivered 20% YOY saving through strategic cost programme targeting licenses, datacentre, and organisation structure. Improved capital and work-in-progress processes, allowing 50% increase in capital investment.

• Standardised IT infrastructure and data / voice including consolidation of data centre provision globally resulting in better performance, availability and 35% cost savings.